UPDATED 23 SEPTEMBER
Domestic Delivery Times: Australia Post has advised that there are some delays for domestic delivery due to high volumes.
International Delivery Times: Australia Post has advised that there experiencing delays in all destinations due to flight cancellations and government restrictions because of COVID-19.
You can also keep up-to-date with Australia Post’s latest information here.
Thank you for all your support and patience during these times.
The RFK Team
AUSTRALIA - EXPRESS DELIVERY
Complimentary Express Delivery on all orders $99 and above
$10.00 Flat Rate Express Delivery on all order under $99
All orders within Australia are delivered to your door using the Australia Post Express service.
On dispatch of your jewellery you will receive a confirmation email with tracking number. Please be sure to check your junk mail folder.
- Orders will be dispatched within 2-3 days from time of order
- Delivery time is approximately 1-3 business days
- Goods will be delivered on business days. For Victorian addresses your parcel may be delivered on a Saturday.
- Next day delivery is available to customers located in Australian CBD, metro and major regional areas (but excluding Perth metro and all of Darwin)
- Next day delivery is not available to customers outside Australian metro and major regional areas, Perth metro or Darwin.
Products may not be delivered next day due to circumstances (such as adverse weather, strikes, natural disasters, system failures ie internet or postal service etc) beyond the control of Rock Finders Keepers or Australia Post.
INTERNATIONAL & NEW ZEALAND - STANDARD DELIVERY
All International orders are delivered to your door using the Australia Post Standard Service.
Delivery charges are calculated at the checkout for Canada, France, Hong Kong, Italy, Japan, New Zealand, Singapore, United Kingdom and the United States.
Please email us if your destination country is not listed above and we will do our best to assist you.
Delivery time is approximately 6 business days (Excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post's control)
PLEASE NOTE: shipments outside Australia may be subject to import duties and taxes, which are the sole responsibility of the recipient. As we are unable to advise the amount this may be, please check with your local customs authority prior to placing an order as customs policies vary widely from country to country.
To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.
We do not provide 'return labels'.
Customers must return their items for refund or exchange at their own expense.
Rock Finders Keepers is not responsible if customers are not notified by their country's postal authority that items are awaiting payment of customs duties and taxes.
Shipping charges are non refundable.
To change or cancel a recent order please contact us via firstname.lastname@example.org as soon as possible after placing your order. We will make every effort to accommodate your request. We are unable to cancel or change requests once the order has been dispatched.
We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, adverse weather, power outages, loss of internet services, etc.). All colours of products are reproduced as accurately as possible, however a variation may occur in colour and size due to the products handcrafted nature.
WE RESERVE THE RIGHT
* To cancel any order, at which time we will immediately notify this action by e-mail, using the details provided. We will refund all funds paid using the original method received.
All prices are in Australian dollars.